Frequently asked questions
Shipping
What are the shipping costs?
Your order will be shipped for free for orders of €20 or more (NL + BE), otherwise shipping costs are €2.95 (NL).
What is the delivery time for wallpaper samples?
Wallpaper samples are shipped within 1-2 business days with PostNL. These are usually delivered the next day (depending on how busy PostNL is).
If you have ordered multiple wallpaper samples, you will receive a tracking code for the letterbox package after shipping and you can monitor the delivery time yourself. An order for a single wallpaper sample is sent by regular post and is usually delivered within 1-2 business days.
What is the delivery time for my wallpaper order?
The delivery time for each brand can vary. One brand is shipped the next day, while another is produced to order.
You can always find the delivery time of your ordered wallpaper on the product page of the wallpaper.
Are you on a deadline and want to know if your order will be delivered on time? Please feel free to contact us!
How can I track my order?
When your order has been shipped, you will receive an email with a tracking code. This allows you to track your order yourself and keep an eye on the delivery time.
Do you also ship internationally?
Yes, we ship to (almost) every country, both within and outside the EU!
If you want to know if we also ship to your country, please contact us.
Returns
Can I return my order?
You may always return your order within 14 days without stating a reason.
Excluded from the right of return are photo wallpaper (custom-made) and paint.
Please note: we only accept returns if the wallpaper is still in its original packaging. You can return it to us within 14 days of delivery.
The return costs are at your own expense.
Return address:
Trendy Kinderbehang
Attn: Returns with order number
Stroinksbleekweg 48
7523 ZL Enschede
What should I do if the wallpaper is damaged?
Even though your order is always packed with great care, it can happen that your order arrives damaged or that something went wrong during production. This is, of course, very unfortunate!
In that case, please contact us by e-mail (hallo@trendykinderbehang.nl) with a photo of the damaged product.
You will then receive a response from us as soon as possible with a solution!
When can I expect my refund?
Once we have received and reviewed your return, you will receive the refund amount in your account within 5 business days, via the payment method you used to place your order.
If your return does not meet the (legal) requirements, we reserve the right to refuse it. Naturally, we will contact you first in such cases.
Dimensions
How do I calculate how many rolls of wallpaper I need?
We stock many different wallpaper brands, and each brand has its own (standard) dimensions.
On the product page, you'll find a wallpaper calculator or an explanation of how to best order the specific wallpaper.
Still in doubt? Please contact us; we're happy to help!
How do I measure my wall?
To determine how much wallpaper you need for your wall, measure the width and height of the wall.
Because walls in no house are perfectly straight, we recommend measuring the wall in two places and using the highest number for your wallpaper calculation.
Always add about 10cm to the dimensions and use these dimensions for your wallpaper calculation.
What size should I use for the wallpaper?
Measure the width and height of the wall and add 10cm to both (to the width AND to the height).
Because no wall is perfectly straight, you'll always have enough wallpaper.
This applies to photo wallpaper (custom-made) and wallpaper rolls.
Example: if your wall is 420cm wide and 265cm high, order wallpaper for a size of 430cm wide and 275cm high.
Stock
The wallpaper sample I would like to order is out of stock, when will it be back in stock?
We do our best to keep enough stock of every wallpaper sample, but sometimes they are temporarily out of stock.
We do our best to get them back in stock as soon as possible. Would you like to receive a message as soon as your favourite sample is available again? Then leave your email address with the out-of-stock wallpaper sample (via the order button).
Do you have wallpaper in stock?
We do not stock wallpaper ourselves. Most wallpaper is made to order and shipped directly to you from the manufacturer for fast delivery.
I've seen a wallpaper print that isn't online, can I still order it?
We are not always able to have all wallpaper prints from every brand we carry online. We can almost always order all prints. Please feel free to contact us to see what the possibilities are!
Discounts
Do you have a discount code I can use for my order?
We understand that wallpaper can be a significant expense for a children's room, and a good discount can help with that.
We normally do not have promotions on the wallpaper we sell (with the exception of promotions initiated by the brands themselves).
However, by signing up for our newsletter, you will receive a discount code that you can use immediately, and if you have ordered wallpaper samples, you will have received a discount code with those.
For large projects, please feel free to contact us.
I ordered wallpaper samples and now I want to order the wallpaper. Will I get a refund for that amount?
Because colours and prints can turn out differently in every room, we always recommend ordering a wallpaper sample first to see which wallpaper best suits your child's room. This often prevents disappointment and additional costs for returning your order.
Therefore, with every wallpaper sample order, you will always receive a discount code to help you with the cost of the wallpaper samples!
Payments
Which payment methods do you accept?
You can pay with the main payment methods:
iDeal | Wero
Bancontact
PayPal
Credit card
Klarna (pay later)
Do you also accept international payments?
For international orders, you can use credit card and PayPal payments.
Contact
Do you have any questions? We're happy to help! Send us a message via chat, the contact form below, or email us at hallo@trendykinderbehang.nl. We aim to reply to you within 24 hours.
Chat
Contact us via chat
Send us an e-mail: hallo@trendykinderbehang.nl
Contact form
Send a message directly using the contact form below